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Textured Contemporary Art

eLearning

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Recognizing Suicide Risks

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This training module is designed to reduce the risk of suicide among individuals served by the organization by promoting early recognition of warning signs and proactive implementation of protective factors. The goal is to create a safer, more supportive environment where potential crises are identified and addressed before they escalate. Recent data has shown an increase in reported suicide-related incidents, highlighting the urgent need for consistent education, awareness, and intervention strategies among staff and volunteers.

Audience:  

AHM Staff and Volunteers:

  • Youth Pastors & Mentors

  • Licensed Counselors & Social Workers

  • Volunteer Tutors & Activity Coordinators

  • Community Outreach Leaders

Demographics: 

  • Staff and volunteers are all of a Christian faith

  • Diverse age range (16-65 years of age)

  • Racially and ethnically diverse

  • Diverse educational background

Tools used:

  • ​Articulate Storyline

  • AI-generated visuals and voice-over

  • Canva

Highlights: 

  • Scenario-Based Learning: Features a realistic case scenario in which a staff member navigates concerns about increasing mental health challenges among participants, promoting empathy and real-world application.

  • Interactive Learning Elements: Engages learners through a variety of activities, including tab interactions, accordion menus, click-and-drag exercises, knowledge checks, and multi-slide branching interactions to reinforce key concepts and decision-making skills.

  • Engaging Visual Design: Created custom visuals and layouts using Canva and AI-generated imagery to support accessibility and enhance emotional connection to the content.

  • Authoring Tools: Designed and developed in Articulate Storyline, allowing for seamless integration of multimedia, interactivity, and learner feedback mechanisms.

Evaluation:

Level 2 Assessment: 

The learner will practice their skills after each section in an ungraded knowledge check.

  • Protective Factors:  define purpose of protective factors

  • Risk Factors:  identify the person who is demonstrating the most suicide risk

  • Suicide Ideation:  identify the type of suicide ideation/attempt in case studies

 

Learners will be assessed through a four-question scenario-based graded quiz that measures their ability to implement protective factors, recognize suicide risks, and identify individuals exhibiting suicidal ideation or behavior.  They will need a 75% to pass, and they can re-take the quiz until a passing score is earned.

  • Question 1 and 3: choose the appropriate protective factors to be used in a case study

  • Question 2: communicate the risk factors with a counselor

  • Question 4: identify young people who should be referred to a counselor for suicide risk or ideation

 

Level 3 Assessment: 

To determine whether the training has led to measurable behavior change, referral data from AHM’s counselors will be tracked to identify any increase in referrals and a corresponding decrease in suicide attempts or hospitalizations. Three months after the training, surveys will be distributed to counselors, supervisors, staff, and volunteers to assess whether youth in need of intervention are being appropriately referred. This combination of data analysis and follow-up surveys will help evaluate the effectiveness of the training in improving recognition and response to suicide risks.

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Pharmacy Benefit Denials

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This eLearning module trains Member Service Representatives (MSRs) at a pharmacy benefit manager to resolve pharmacy benefit denials efficiently and accurately. The goal is to empower MSRs to achieve one-call resolutions and improve member satisfaction and NPS scores by providing clear, consistent support and coordination with providers, pharmacies, and members.

Audience: 

  • Member Service Representatives (MSR), current and onboarding

Demographics:

  • Entry-level to mid-level professionals

  • Varied experience

  • Tech savvy

  • Diverse in age and culture, but most learners are ages 20-40

  • Majority are female

Tools Used:

  • Articulate Rise 360

  • AI generated visuals

Highlights:

  • Interactive Learning Elements: Engages learners through a variety of activities in Articulate Rise, including tab interactions, accordion menus, flashcards, matching and sorting exercises, and knowledge checks to reinforce understanding of key concepts.

  • Scenario-Based Practice: Includes a realistic member interaction scenario that allows learners to apply their knowledge and practice decision-making for one-call resolution outcomes.

  • Practical Resources: Features embedded links to alternative resources and a downloadable job aid to support continued learning and on-the-job application.

  • Performance-Focused Design: Created to strengthen MSRs’ ability to resolve member issues efficiently, increasing one-call resolutions and improving overall member satisfaction and NPS scores.

Evaluation:

Level 2 Assessment: 

The learner will practice their skills after each section in an ungraded knowledge check.

  • Denials That Require a Follow-Up with a Provider

    • Multiple choice : choose the best course of action

  • Denials That Require a Follow-Up with the Pharmacy

    • Matching activity: match the denial with the appropriate solution

  • Denials That Require Member Education

    • Practice scenario: call with a member

  • Finding Alternative Resources for Members

    • Click and drag a situation to the appropriate solution

 

There will be a 5 question quiz at the end of the training module.  The learner must score at least 80% to pass.

  • Question 1: Choose the best response for an out of network denial

  • Question 2: Choose the best response for a step therapy denial

  • Question 3: Choose the best response for a mistake at the pharmacy

  • Question 4: Choose the best response for a denial that requires member education

  • Question 5: Choose the best response for a situation in which a member may need alternative resources.

 

Level 3 Assessment: 

To determine whether the training has led to measurable behavior change, one-call resolutions will be tracked.  The number of one-call resolutions should increase, and multiple call resolutions should decrease.  In 6 months, the NPS should increase above 25 if the training is effective. 

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